Click on the links below to download available presentations. Videos of all sessions will be available soon.*

* Please note, these presentations are for conference attendees only and are subject to copyright restrictions. No part of these publications/presentations may be reproduced without permission of the author.

Thursday, September 14

8:30 a.m. | Welcome - Make Your Mark

Join Lauren Hansen, 2017 CMLS President, and Paul Hilgers, Austin Board of REALTORS® CEO, as we Kick off CMLS2017 with the state of the industry, and authentic Austin welcome.

Speaker: Lauren Hansen – CEO, IRES
Paul Hilgers – CEO, Austin Board of REALTORS®

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8:45 a.m. | The MLS Moment

The case of a strong, shared and consistent articulation of the value of MLS.

Speaker: Denee Evans – CEO, CMLS

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8:55 a.m. | The Lifecycle of Business

Life, business, technology and MLS does not stand still. It is constantly changing. Join New York Times bestselling author and industry trend tracker Stefan Swanepoel as he opens our conference with a talk on Transformation. He discusses the business life cycle of the residential real estate brokerage industry, growth and opportunities, maturity and strategies, and what signs you and your leadership should be looking out for.

Speaker: Stefan Swanepoel – Chairman and CEO, Swanepoel T3 Group

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9:45 a.m. | Leadership: Yesterday, Today and Tomorrow

Listen to insights into an industry known for its longevity and extensive experience, and how the MLS community can continue developing new executives to ensure depth of multi-generational leadership.

Speaker: Chris Carrillo – CEO, Metro MLS

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9:55 a.m. | Living A Legacy: CMLS Hall of Fame Award

2017 CMLS President Lauren Hansen introduces the CMLS Hall of Fame Award, an honor that recognizes and acknowledges one recipient for a lifetime of leadership, energy, and intellect that has improved and elevated the multiple listing services industry.

Speaker: Lauren Hansen – President, CMLS

10:00 a.m. | 2017 CMLS Best Practices Survey

Marilyn Wilson reports on the key takeaways from the 2017 CMLS Best Practices Survey.

Speaker: Marilyn Wilson – Founding Partner, WAV Group

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10:40 a.m. | Navigating a New Era: Jaime Casap

Jaime Casap, chief education evangelist for Google, will discuss change management, drawing parallels between his experiences in education and what is occurring within the multiple listing services industry today. As the world continues to change, the MLS must leverage its competitive advantage and change right along with it.

Speaker: Jaime Casap – Education Evangelist, Google

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11:40 a.m. | Three Sides To Every Story

Join in on a candid discussion of the real estate industry and how to strengthen the relationships between brokers, agents, and the MLS so we may all better serve an increasingly complex marketplace.

Moderator: Art Carter – CEO, California Regional MLS


James Dwiggins – CEO, NextHome

Rebecca Jensen – CEO, MRED

Gregg Larson – CEO, Clareity

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1:35 p.m. | Making Your Mark

Speaker: John Mosey – CEO, Northstar MLS
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2:05 p.m. | The Language of Leadership

Every business has a personality, understand yours and you will communicate with your customer in every interaction with authenticity and consistency. Focus in the message, not the mechanism of delivery, and in the soul of your brand and have all your people speaking with the same voice.

Speaker: Daniel Whittington – Vice Chancellor, Wizard Academy

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2:55 p.m. | Recipes For Success

Ever wonder what it takes to develop a rock star marketing and communication plan for an MLS? Roll up your sleeves and listen in on a “tell all” panel discussion of best practices that share the secret ingredients needed to cook up an unforgettable MLS member communication plan.

Moderator: Brian Boero – CEO, 1000Watt

Panelists: Emily Chenevert – Director of Operations, Austin Board of REALTORS®

Jennifer Thompson-Kersting – Vice President, Stakeholder Relations, My Florida Regional MLS

James Yockel – CEO, Upstate New York Real Estate Information Services

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4:00 p.m. | CMLX Celebration

Come celebrate our 2017 CMLX graduates who have completed the certification program designed to identify skills, subject matter, and experience common to three levels of successful MLS management.

Speaker: Merri Jo Cowen – CEO, My Florida Regional MLS

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4:15 p.m. | Creating Clear Divides: The Debate Of Church And State

Following up on Hahn’s highly rated presentation at CMLS2016, he will report back what he’s seen over the past year with the issue of separation of the MLS and the Association. He will then face a panel of experts on the Hot Seat who will question, challenge, and debate Hahn about the issues. With his varied background in finance, technology, product development, and startups, Hahn will bring an interesting twist to common CMLS2017 topics and go well beyond the most obvious trends in the MLS industry.

Speaker: Rob Hahn – Founder and Managing Partner, 7DS Associates

Panelists: Sam Debord – Managing Broker, Coldwell Banker Danforth

Nicole Jensen – CEO, Palm Springs Regional MLS

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4:55 p.m. | Forecasting Economic Change

As the housing recovery continues at an appreciated rate, inventory is struggling to keep up with demand. And yet, skeptics continue to be cautious as fears of another “bubble” begin to surface. Do these fears have merit or are there other aggressive dynamics at work? Zillow Senior Economist Dr. Skylar Olsen will shed light of this subject, the U.S. housing market economics, and several metropolitan markets too.

Speaker: Skylar Olsen – Senior Economist, Zillow Group

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5:20 p.m. | Welcome - President's Happy Hour

Please join CMLS as we recognize CMLS2017 President, Lauren Hansen, and  continue the conversation as we celebrate our members.

Friday, September 15

8:30 a.m. | Welcome Back - Encore Performance

Start off your morning with insight into where CMLS is headed in 2018 with CMLS President-Elect David Charron.

Speaker:  David Charron – Chief Strategy Officer, Bright MLS

8:50 a.m. | CMLS Industry Update With Greg Robertson

Start the day with a laugh when Greg Robertson, publisher of, gives a “Weekend Update” style segment of industry news, rumors, gossip and lobby bar talk. This year is completely (Un)censored.

Speaker: Greg Robertson – Co-Founder, W+R Studios

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9:05 a.m. | The MLS 2020 Agenda

A very timely panel discussion comprised of brokers and MLS execs on what must occur over the next 36 months to ensure the broker and agent are at the center of the conversation with consumers.

Moderator: Stefan Swanepoel – Chairman and CEO, Swanepoel T3 Group

Panelists: Anne Marie DeCatsye – CEO, Charlotte Regional REALTOR® Association/CarolinaMLS
Jeff Gregory – Owner/Managing Broker, Realty Executives Success (Shorewood)
Tom Hurdlebrink – CEO, Northwest Multiple Listing Service
Mike Schlott – President, Kinlin Grover – Page Taft & Randall REALTORS®
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9:40 a.m. | Connecting Immersive Technology with MLS Data

Get the inside track on the convergence of data and immersive technology such as artificial intelligence and augmented reality and what it means to the real estate industry. Are MLSs ready for it?

Moderator:  Andy Woolley – Vice President, Industry Development,
Panelists:  Andrew Flachner – Founder/CEO, RealScout

Cathy Libby – CEO, Maine Listings

Leo Pareja – CEO, Remine
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10:50 a.m. | MLS Data and Media

Find out how generating useful information about prevailing market conditions can create an earned-media windfall for your MLS, REALTOR Association, and brokers based on a case study of the Texas Data Relevance Project by Texas Association of REALTORS (TAR). The project collects and aggregates data from 51 cooperating MLSs.

Speaker: Richard Webner – Business and Real Estate Reporter, San Antonio Express News

Mike Barnett – Executive Vice President, Texas Association of REALTORS®

Ethan Bailey – Senior Director of Software Engineering, Corelogic

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11:20 a.m. | Preventing The Regulatory Tsunami

In 2016, the Danger Report stated that “Regulatory Tsumani” was one of the greatest threats to Organized Real Estate. Listen to how this has become a serious challenge in Canada and how Associations and MLSs in the United States can work to avoid overwhelming regulatory and government intervention, and why Organized Real Estate needs to chart a better course forward.

Speaker: John DiMichele – CEO, Toronto Real Estate Board

11:40 a.m. | What's The Latest On Legal

A succinct synopsis of the major topics from the CMLS legal seminar, followed by a discussion of the 2008 NAR-DOJ settlement on VOWs, its historical impact on MLS, and what its expiration could mean for the future.

Speakers: Brad Bjelke – President and CEO,
Katie Johnson –  Senior Vice President and General Council, National Association of REALTORS®
Mitch Skinner – Managing Partner, Larson Skinner PLLC

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12:15 p.m. | How Killer Companies Change The World

See how giant upstarts like Uber, Airbnb, and killer companies in Silicon Valley are changing the industry and the world.

Speaker: Matt Curtis – CEO, GPS Policy Group
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1:30 p.m. | Pass The Torch

Austin Board of Realtors® MLS Director Tim Dain passes the annual conference torch to My Florida Regional MLS CEO Merri Jo Cowen, who is prepared to share a sneak peek into CMLS2018 in Orlando, Fla.  Don’t miss this huge giveaway with conference tickets to CMLS2018, airfare, accommodations, and more!  Must be present to win.

Speaker: Tim Dain – MLS Director, Austin Board of REALTORS®

1:40 p.m. | Add/Edit from Outside the MLS, What are the Options?

Come meet a panel of experts who understand the problem brokers are trying solve, the challenge competing vendors need to consider, and the eventuality of MLSs supporting distributed add/edit solutions from multiple third parties.

Moderator: Sam Scott – Director of Information, Houston Association of


Panelists: Joe Kazzoun – VP, Business and Product Development, Instanet

Alex Lange – President and CEO, UpstreamRE

Errol Samuelson – Chief Industry Development Officer, Zillow Group

Mike Wurzer – President and CEO, FBS
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2:10 p.m. | Straight Talk WIth Bob Goldberg

Welcome new National Association of Realtors (NAR) CEO Bob Goldberg and hear his vision for the year ahead.

Speaker: Bob Goldberg – CEO, National Association of REALTORS®
David Charron –  Chief Strategy Officer, Bright MLS
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2:55 p.m. | Closing - Be The Change

You made a mark on the real estate industry by ensuring our 60th annual conference was a historic success. Thank you for joining us in Austin!

Speakers: Denee Evans – CEO, CMLS
Lauren Hansen – President, CMLS
Tim Dain – MLS Director, Austin Board of REALTORS®